Reservations (airline): Dialogue 2:


Reservations clerk:	—	Northwind Airways, good morning. May I help you?
Mary Jones:	—	Yes, do you have any flights to Sydney next Tuesday afternoon?
Reservations clerk:	—	One moment, please... Yes. There's a flight at 16:45 and one at 18:00.
Mary Jones:	—	That's fine. Could you tell me how much a return flight costs? I'll be staying three weeks.
Reservations clerk:	—	Economy, business class or first class ticket?
Mary Jones:	—	Economy, please.
Reservations clerk:	—	That would be €346.
Mary Jones:	—	OK. Could I make a reservation?
Reservations clerk:	—	Certainly. Which flight would you like?
Mary Jones:	—	The 16:45, please.
Reservations clerk:	—	Could I have your name, please?
Mary Jones:	—	My name is Mary Jones, that's M-A-R-Y J-O-N-E-S.
Reservations clerk:	—	How would you like to pay, Ms. Jones?
Mary Jones:	—	Can I pay at the check-in desk when I pick up my ticket?
Reservations clerk:	—	Yes, but you will have to confirm this reservation at least two hours before departure time.
Mary Jones:	—	I see.
Reservations clerk:	—	Now you have been booked, Ms. Jones. The flight leaves at 16:45, and your arrival in Sydney will be at 9:25 a.m., local time. The flight number is NWA 476.
Mary Jones:	—	Thank you.

APRIL 1, 2017

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